Effective Date: 1 January 2025
Last Updated: 25 June 2025
RB Electrical (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website or engage with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, physical address.
- Device Information: IP address, browser type, operating system.
- Service Data: Project inquiries, quote requests, appointment bookings.
- Communication Data: Emails, contact form messages, WhatsApp chats.
2. How We Use Your Information
Your data helps us provide, improve, and support our services. We may use it to:
- Respond to inquiries and provide quotes
- Schedule and manage appointments
- Process online orders (if applicable)
- Improve website functionality and customer experience
- Send relevant updates, newsletters, or promotional material (opt-in only)
3. Sharing Your Information
We do not sell your information. We may share your data with:
- Trusted service providers (e.g. payment processors, hosting providers)
- Regulatory authorities if legally required (e.g. in terms of POPIA or other law)
- Internal employees or technicians on a need-to-know basis for job scheduling
4. Cookies and Tracking
Our website uses cookies to:
- Improve load times and user experience
- Track website traffic via Google Analytics
- Remember your preferences for future visits
You can manage or disable cookies in your browser settings.
5. Data Security
We take your privacy seriously and have implemented:
- SSL encryption
- Secure data storage and backups
- Access controls for authorized personnel only
6. Your Rights (POPIA & GDPR Alignment)
You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the Information Regulator (South Africa)
7. Third-Party Links
Our website may contain links to third-party sites (e.g. Facebook, payment gateways). We are not responsible for their privacy practices — please review their policies separately.
8. Changes to This Policy
We may update this policy occasionally. Updates will be posted on this page with the effective date.
9. Contact Us
If you have any questions about this policy or your data, please contact:
📧 Email: info@rbelectrical.enterprises
📞 Phone: 082 926 6961 / 082 870 4891
📍 Address: Meerkat Plaza, 28 Asbes Rd, Kathu, South Africa